Majestic ResortsMajestic Resorts
Forgot password?

FAQs

Why should you book with us?

Fully ATOL protected
100% Customer Protection
Call answered within 2 seconds
Top 4 – 5 Star Airlines
Upto 70% Discount
Personalized Travel Service
Savings on Flights All Over the World
Secure Payments by Credit Card

Can I change my flights if I need to?

Yes. All our flights are changeable with an admin fee per ticket. Occasionally there may be airfare difference to be paid as well, which varies case by case.

What happens if I need to cancel my flight? Do I lose my money?

If you cancel your flight, you won’t get any refund if the flight was booked on discounted fare. Flexible tickets are generally much more expensive than discounted fares.

Do your discounted fares offer mileage accumulation?

It varies. Some do, some don’t. We will advise if there’s no mileage accumulation on your airfare.

Are these fares refundable?

Most of discounted airfares are non-refundable.

When is best time to book my tickets?

It depends on your trip:

If you want to travel during peak season like Christmas and New Years, book as early as possible, especially for long routes like USA – Australia.

If you want specific dates, especially weekends, and you are picky about airline choice and itinerary, book early – 6 to 10 months in advance. This usually will ensure you get great savings and itinerary that you want.

If you are very flexible with travel dates and airlines we have fantastic deals on short notice of 7 to 30 days. Such fares will have discounts as much as 70% off as regular fares are very high closer to departure.

If you want to travel in the summer, book your tickets in fall. Yes, that means 8-11 months out. Summer is the busiest season and airlines will release just a handful of amazing deals on great flights very early in advance. The closer to departure the fewer good discounted options there will be to top destinations.

Do you work with low cost airlines?

Low cost airlines don’t offer any additional discounts to us but we can book them as part of your total travel itinerary if needed.

Which airlines do you work with?

We work with absolutely all major carriers in the world.

What are your average discounts?

Our discounts are very deep, sometimes reaching as much as 50% or more. Average discounts, however are 15-35% for most flights. It depends on many factors like destination, airline and seat availability.

How are you different than Skyscanner, Expedia, and other online sites?

Such sites are often owned by one of the big airlines and simply are an online robot that aggregates all published fares on one screen. They scan many different airlines but don’t really have any discounts. You can find a flight with them and then just go directly to that airline to book it. Our fares on the contrary are very different and much lower than published.

What’s the benefit for booking with you instead of directly with airline?

It’s natural to assume that by going directly to the airline and “cutting out the middleman” you would pay less than if you went through a travel agent. But airlines have no reason, and certainly no obligation, to offer you the lowest price. Their goal, whether on the phone or on the Internet, is to charge highest rate market can bear today. That’s why their prices are very high closer to departure – they have complex algorithms to maximize profits by smart price increases.

We are able to find much better rates and will offer our extensive industry knowledge to consult on all possible flights to select the one fitting your preferences best.

We’ll be there for you after the sale as well, if you need our help or to make changes.

We build lasting relationships and do everything to ensure our clients are happy and spread good word about us. Your satisfaction is essential to our success.

What is a Travel Agent?

Travel Agent is your link between airline flights and lower fares. Airlines sell only published fares, we sell a variety of different fare types, always looking for the best deal on the market.

How do you get rates better than directly with airlines?

Airlines always distribute a small portion of their seats through Travel Agents at sizable discounts. Such discounted rates are not available every day nor on every flight, so it helps to be flexible. We use a variety of different fares and searching methods to provide bigger savings to our clients.

Do you assign seats, meals or take care of wheelchair requests?

Yes, we will take care of all these requests for you.

What if I need to change my destination or routing after I booked flights?

This will depend on your fare rules. Tickets may range from very restrictive to very flexible. Change of destination or routing usually is restricted.

What information do you need to book my flights?

We require your seat and meal preferences (if any), copy of passport, address, and payment details.

What is the booking process?

Once you settle on preferred itinerary and provide us with all necessary information we’ll start ticketing process. This may take anywhere from several hours to a few days depending on the fare type and airline, since some of our providers are overseas in a different time zone. Usually we receive e-tickets from the airline within 24h.

Once ticketing is complete you will receive an email with full itinerary, e-tickets and confirmation numbers, which you can use to review your booking online.

How can I pay for my tickets?

We accept all major cards such as Visa, Mastercard and American Express. You can also pay us by bank transfer.

Can I book my flights and pay later?

Payment is required at the time of booking.

Do you offer travel insurance?

No, we don’t offer travel insurance. But we strongly recommend that before you book your trip, you have suitable travel insurance in place. There are several travel insurance companies you can find on the internet.

Can I reserve the fare I liked?

Airlines don’t allow any holds or reservations for discounted flights. They require to ticket the flights in order to lock in discounted rate.

How do you work?

Once we know all details about your travel plans we’ll search within our big airline database and call many airlines consolidator desks to check all possible deals. Your agent will compile best options and present them to you. We’ll book the flight that suits you most.

How do I know I can trust your company?

To be able to sell airline tickets an agency has to be accredited by one of the airline industry authorities which will review company’s financial standing and business practices. We are fully ATOL bonded. All the flights and flight-inclusive holidays on our website are financially protected by the ATOL scheme. Our ATOL Number is 10852. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

What happens if I miss my plane or flight is cancelled?

If you miss a connection airline will follow its contract of carriage and put you on the next available flight. Same applies to cancelled/delayed flights due to weather or technical reasons.

What other products you offer?

We also offer car hire, airport parking, airport hotels, airport lounges and airport transfers.

Do you do hotels?

Our database has over 100,000 properties worldwide. Wherever you need to stay in the world, we can find you the best negotiated rates on luxury hotel rooms, villas and apartments worldwide.

Do you help with Visas?

If you are travelling to Australia, we can get you ETA (Electronic Travel Authorisation) free of charge. For all other countries, we strongly recommend that you contact the relevant visa office to make sure whether or not a visa is required for country of your destination. If the visa is required, then you should apply at the relevant visa office to obtain visa before travel.

Answered in 2 Seconds: 020 3212 0000
Locate us at: 101D Peel House, 44 London Road, Morden, SM4 5BT

01. Previous Cliental

We have thousands previous happy customers who saved big on their trips.

02. Fantastic Savings

We can help you save up to 60% on luxury holidays around the world.

03. ATOL Protected

All flights and air holidays you book with us are ATOL protected. No 10852.

Contact Majestic Resorts


Contact us by calling 020 3212 0000 or go to our contact page and fill out our contact form…